At seru88, we believe that the enjoyment of playing only means something when it is done in a healthy and controlled manner. We provide a range of self-exclusion tools and support resources to ensure every gaming experience you have remains positive.
All these tools are specifically designed to help you maintain full control over your gaming habits.
Set a deposit limit for your chosen time period. Once set, the limit takes effect immediately and can only be lowered at any time — any increase requires a 7-day review period.
Set the maximum playing time per session. Our platform will send a warning 10 minutes before the limit is reached and will automatically end the session when your time limit expires.
Choose a break period from 24 hours up to 6 weeks. During the break, you will not be able to log in or place any wagers. This gives you time to relax and think clearly.
If you feel you need a longer break, the self-exclusion option can be activated for a period of 6 months, 1 year, or permanently. Your account will be inaccessible throughout this period.
Set the maximum loss amount you are willing to accept per day, week, or month. When the limit is reached, our system automatically blocks any further wagering until the limit period expires.
Our platform sends periodic reminders showing how long you have been playing and the total amount wagered in the current session. This helps you make more mindful and informed decisions about your play.
Seru88 is more than just a gaming platform — we are a community that genuinely cares about the well-being of every member. Our commitment to responsible gaming goes beyond meeting licence conditions or regulatory requirements. It is a core value embedded in how we design our products, train our support team, and engage with users every day.
We understand that a small number of players may find it difficult to control their playing habits. For these individuals, we provide a comprehensive suite of protection tools, clear information resources, and easy pathways to professional help. There is no shame in seeking help — and seru88 will always support you every step of the way.
Our Responsible Gaming team operates around the clock, seven days a week, ready to assist anyone who needs guidance or support regarding their gaming habits.
Problem gambling occurs when a person cannot control the urge to gamble even when it causes negative consequences in their life — financially, in relationships, at work, or to their mental health. It is not a personal weakness, but a condition that can be treated and overcome with the right help.
Many people may play without any issues throughout their lives. However, it is important to understand that risk can increase in certain situations such as high life stress, financial difficulties, or alcohol use while playing. Recognising the early signs is key to preventing more serious problems.
Reflect on yourself honestly. If you answer "yes" to three or more of the following questions, we encourage you to contact our support team or seek professional help:
All seru88 self-control tools are easily accessible through the "Account Settings" section after you log in. Here is a quick guide to each tool:
Click your profile icon in the top right corner, then select "Settings" or "Responsible Gaming".
Choose from deposit limits, time limits, loss limits, a cooling-off break, or self-exclusion according to your needs.
Set an amount or time duration that suits your budget and lifestyle. Lower limits take effect immediately.
An email confirmation will be sent to verify the changes. Keep this record for your own reference.
Our team is ready to help you set up the control tools that best fit your personal situation.
Seru88 takes child protection extremely seriously. Our platform exclusively for individuals aged 21 and above. A strict age verification process is conducted during registration, including valid identity document checks.
If you share a device with younger family members, we recommend the following steps:
Here are some practical guidelines we share with all seru88 members to ensure your gaming experience stays enjoyable and in control:
In addition to the internal support provided by seru88, there are several professional organisations in Malaysia that offer free and confidential assistance to those experiencing gambling problems:
A 24-hour counselling and emotional support helpline operated by the Malaysian Ministry of Women, Family and Community Development. Free and confidential.
A directory of licensed counsellors across Malaysia who can help address gambling addiction and related mental health issues.
The Department of Social Welfare Malaysia provides family counselling and psychosocial support services nationwide.
Our support team is available to help you activate self-control tools or self-exclusion at any time via the platform's live chat.